About
Elsevier is conducting an exclusive onboarding session titled “Empowering Your Research with ScienceDirect: ONOS Onboarding Session” on 25 June at 11:00 AM. This webinar is designed to help researchers, students, and faculty across India make the most of ScienceDirect, one of the world’s leading full-text scientific databases, now accessible under the One Nation One Subscription (ONOS) program. Learn how to navigate the platform, search effectively, access journals and articles, and leverage tools to enhance your academic and research pursuits.
When
Wednesday, June 25, 2025 · 7:30 a.m. Amsterdam (GMT +2:00)
Presenters
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Aishwarya Nayal
Customer Success Manager, Elsevier
Ms. Aishwarya Nayal is a seasoned professional with over 12 years of experience in academic publishing and research solutions. As the Customer Success Manager for Elsevier in South Asia, she specializes in enabling researchers, faculty, and institutions to make the most of platforms such as ScienceDirect, Scopus, and Mendeley.

She is a Scopus and SciVal Certified Trainer and an active member of the Mendeley Global Community, bringing deep expertise in research metrics, scholarly publishing, and research workflow tools. Aishwarya has conducted over 300 national and international workshops, empowering researchers and students across leading government and private institutions to elevate their research impact and publishing success.
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Nicholas Pak
Customer Success Team Manager, South Asia and South-East Asia, Elsevier
Nicholas is the Customer Success Team Manager for the South Asia & South-East Asia regions where he focuses on developing and fostering community engagement within the Academic & Government community. He is an Elsevier STMJ Accredited Author Workshop presenter and a Level 3 certified Mendeley trainer, and has conducted over 800 workshops across Singapore, Malaysia, Thailand, Vietnam, Philippines and Brunei. Nicholas strongly believes in adopting a consultative, collaborative and empathetic approach to drive customer success.
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Natasha Gulati
Team Manager, Customer Success SA & SEA
Natasha has an engineering degree in biotechnology and has interned as a nurse and a researcher in leading pharmaceutical companies. She has over ten years of business research and management consulting experience, across various healthcare sectors, supporting clinicians, nurses, faculty and students with health technology adoption. Originally from India, she is now based Malaysia and has established herself as a healthcare Thought Leader, with deep knowledge of Digital Health across Southeast Asia.

At present, Natasha is the Customer Success Manager at Elsevier. In her current role she works with healthcare providers, medical associations and universities to drive technology adoption and productive analytics to improve medical education, research and patient outcomes. She is well-versed in Elsevier business, solutions and associated professional workflows. Prior to this role, she worked with Frost & Sullivan (APAC) and KPMG (India).
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