Customer Success Consultant, Life Sciences, Elsevier
Bio
Shimaa Heikal is a Customer Success Consultant for Life Sciences at Elsevier – based in Cairo, Egypt – where she supports a growing base of customers in the life sciences fields, including chemistry, biology, medicine, and pharmacy, using Reaxys and Embase.
Shimaa has a strong academic background, holding a bachelor's degree in pharmacy and two master's degrees in biotechnology and public health, and a Ph.D. in Global Health at the American University in Cairo.